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Below are a list of the most commonly asked questions we receive at The Party Hire Place.
No, if your function is on a Weekend, you only pay per function, even though we usually deliver the Friday before and pick up on Monday. We are closed Sundays and public holidays
Yes, We require Photo ID The best form is a Queensland driver’s license. Alternately we need 2 forms of ID i.e. a passport and a rent receipt / rates notice / Phone bill. Unfortunately if you cannot supply this information we cannot supply equipment to you.
For a weekend function, we deliver on a Thursday / Friday and collect Monday / Tuesday (unless public holidays) with no set times allocated. Weekend deliveries can be arranged at an additional charge. Conditions apply.
Yes, We will deliver almost anywhere any time.
As most orders are made ready from Thursday, we need any final changes by the end of Wednesday morning (earlier if it involves linen or helium) to ensure any / all altered quantities are available. This notice will allow us to re hire out cancelled equipment (cancellations with short notice will attract a fee) if you have decreased the quantities. Fees apply for late modification / cancellation.
The usual delivery is the day of or before and we pick up the day after. We can deliver and collect the same day if arranged at least 1 week prior to the function. This may incur an additional charge.
Hire equipment must be returned clean otherwise a cleaning fee is charged. There are some items, like linen and chair covers, that do not need to be cleaned.
Payment is required by close of business the day before any delivery, or you can pay when collecting equipment from our store. A booking deposit is required if you are booking a marquee, cold-room a roasting oven or a spit. We accept Visa, Master Card, Eftpos, Cash or electronic bank transfer no cheques. If you choose electronic bank transfer, this has to be in our bank at least the day before the delivery (please use your booking number as a reference) and a receipt number must be supplied.
Yes, bonds are refundable at the end of the hire, after goods have been returned clean and in good condition checked thoroughly. Please note that we refund bonds via the same medium as the payment is made (if you pay cash you get cash, if you use eftpos we refund with eftpos), also when paying with eftpos / credit card we do not keep records of your banking details so we will need them again to refund your bond
When the hire equipment leaves our premises it is your responsibility and any damages or shortages would have to be paid by the hirer. (see our Hire Conditions on the back of our contract).
Yes, you can pick up on Friday (8am – 5pm) or Saturday (9am – 1pm) from our premises located at Hillcrest or if your function is during the week, we open from 9am – 5pm most week days.
Unfortunately, we cannot afford to have extra staff solely for loading client’s vehicles. We will always assist when and where possible. If you are concerned about loading bring a helper along. Alternately we have a delivery service with competitive rates.
This depends on the amount and size of equipment you are collecting and what type or size of vehicle you have. It is always an advantage to pick up larger orders in a Ute or a trailer. As most of our cooking / warming equipment will not fit into an average sedan, therefore a Ute is suggested.
TRADIES / HANDYPEOPLE. Please clear your Ute or trailer of trade equipment and or abrasive materials before coming to collect hire items to avoid DAMAGING to our equipment (all damage is chargeable)
If you have a weekend hire, you need to return it Monday (if Monday is a public holiday. The following business day) between 8am – 5pm. Midweek hires are returned as per agreement at start of hire period. Late fees may apply if outside these times
The earlier you book the better chance you have of your hire items being available or the more chance we have to get extra for you. The later you leave it, you may miss out. We suggest booking maximum numbers at first, then fine tuning numbers. This has to be done a week prior to your event.
We have two types of marquees. Structure and Peg and pole. Please read on.
Structure (or free-standing) marquees can be erected on grass or cement. The area must be reasonably level. We prefer that the area has no obstacles like clothesline and bushes underneath or close to the area for the marquee. This type of marquee has no Centre poles; therefore the area underneath the roof is totally usable. If the marquee is erected on a grassed surface we prefer to peg down the marquee to anchor it. However, if the marquee is to be erected on a hard surface (i.e. cement) or if there is uncertainty of underground services (such as power or water) we will need to weight the marquee down with cement blocks on each leg (this will incur an extra charge).
A peg and pole marquee (or tent as it is otherwise called) can only be erected on unsealed surfaces like grass. Please be advised these marquees do have a Centre pole/s and side poles with guy ropes that need pegged into the ground in multiple places. You need to advise if there are any underground pipes as the pegs need to be pegged about 30 / 45cm into the ground. If you are unsure of you underground services please enquire about our weighted structure marquees.
Yes, As we live in Queensland and it is hot most of the time most of our clients opt for few or no walls so we have removed them from our standard hire fees. For structure marquees 6m x 6m and larger we give you two sides at no charge. Extra sides are available at an additional charge.
For all our peg and pole marquees, sides are hooked onto and hang from a string line around the inside perimeter of the marquee, therefore wind will cause the sides to move(flap), which can be lessened but can’t be eliminated. If you would like the walls to stay put, we suggest that you hire our structured marquee as the sides are secured into the legs and can have extra bar work added to the bottom of the wall (recommended for very windy sites).
At the moment our largest marquee is 6m x 30m, it is a structure marquee so all the space is usable (we have plans in place for bigger). For a typical wedding with a bridal table and guests seated at round tables you can fit 188 people (if you ditch the bridal table you can fit 200 guests), or maximum capacity at rectangle tables you can fit 288 guests. If you require a larger marquee or if this suits you but you would like a dance area / buffet / bar area please let us know as we have solutions available.
We have a large variety of marquees they all vary in size, so it is a good idea to measure the area yourself, so you can let us know the measurements (if you are not confident with measuring or would like someone else to do it), we offer a free measure and quote service. When we have the measurements and you have answered a few extra questions we can advise which marquee would best suit you needs.
You will need to return it on Monday by 5pm (or close of business next day after a public holiday), unless via prior arrangement. We do have disposable cylinders for sale if this is inconvenient.
For business or sporting clubs, we can arrange long term cylinder rental periods.
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